Frequently Asked European Auto Repair Questions
What Is The Difference Between Excluservice And The Dealership?
All of Excluservice’s staff have been chosen with you the client/customer in mind. Additionally, they all answer directly to the owner as there is no middle management. This is important because the owner wants all his customers/clients to be happy with the level of service they receive. It is only by eliminating this middle management that the owner can stay in constant contact with his staff and employees, and he is able to do that to ensure the highest level of service. It is important to know that we really do care if you return for future service. Our viability as an independent depends on our clients happiness.
What Are The Benefits Of Coming To Excluservice Vs. The Dealer?
Do You Use Oe(original Equipment) Parts?
What Sort Of Warranty Do You Have On Parts And Labor?
We warranty all work that we perform, which includes all parts and labor! Most items are covered under our 3 year 36k mile Warranty*. As of January 1st 2017 Many of our items also have a Lifetime Warranty*
*Some limitations apply. This does not include wearable items including but not limited to brakes, belts, Tires,hoses… ask advisor for details on the specific part being installed. Mileage and time coverage are based on whichever expire first. All warranties are void if vehicle is driven on track.
Do You Have Dealer Level Diagnostics And Tools?
Yes. Modern automotive service has become very specialized because of the complexity of the vehicles that each manufacturer builds. The equipment required to properly diagnose and service is very expensive. From the beginning, we wanted to be the best we could be. It is that line of thinking that lead us to specialize so that we could afford the right equipment we needed to accomplish that goal. Excluservice has dealer level diagnostic equipment (which includes programming and coding) for BMW and Mini. It is an extensive financial commitment that must be made, but without dealer level tools we truly would not be able to call ourselves specialist.
What sort of qualifications do your technicians have to work on the models you specialize in?
All of our techs have previous dealership experience so their foundation of knowledge and experience started with factory training. Click Here for More Details.
Will You Work With My Warranty Company?
Yes. We will work with most aftermarket warranty companies. Click Here for More Details.
Will You Install My Parts?
No. Because we are unable to provide a warranty on the parts that we do not provide we will not install them. Click Here for Details.
What Is Your Labor Rate?
Our Labor rate varies on the complexity of the job. Click Here for Details.
Will You Give Me An Estimate Over The Phone?
This is a long question to answer? Click Here for Details.