Careers

DESCRIPTION:

Job Purpose: Promote Excluservice standards for superior customer, employee and retail facility management; acts as liaison by representing the facility to service customers.

JOB DUTIES:

Establish working relationship with the customer by determining and verifying customer’s service needs and recording them along with current vehicle and customer information (phone numbers, i.e. home, office, fax, pager & cellular phone), on the repair order. Verify location of customer so that no work starts without customer approval.

Promote the sales of appropriate services, parts, and accessories by accurately identifying the customer’s service needs and by thoroughly understanding the BMW product and service lines. Solicit customers for service work and advise Sales Department of prospects.

Ensure the repair order is accurate and complete by reviewing all copies, including supporting documentation. Inspect the vehicle and apply proper tools and resources to accurately identify customer service needs, so the number of comebacks related to improper repair orders is less than one percent of repair orders written.

Coordinate with the Service Manager, Shop Dispatcher or other service personnel and communicate with customers and technicians regarding repair work. Determine time of completion. Deliver or send vehicle to technician and indicate time promised for delivery.

Ensure requested vehicle repairs and services are performed correctly upon completion by inspecting the vehicle prior to delivery back to customer; advise customer of early or late delivery, or of additional repairs. Ensure personal and active delivery of vehicle to customer when work is completed.

REQUIREMENTS:

Excellent verbal/written communication and organization skills.

Working knowledge or trainable in automotive retail center computer systems, (ADP computer system preferred, as well as proficiency in the use of Excel and Word programs)

Technically knowledgeable, experienced, or trainable on BMW product line.

Outgoing and patient personality with good customer relations ability.

Professional personal appearance. To apply for this position please fill the form below.

BENEFITS

• Aggressive Compensation Plan
• Paid Training and Education
• Health Insurance
• 401K with aggressive match up to 20%
• In other words, a career, not just a job. 😉
• A+ clients, and an employee team committed to excellence
• Continuous work flow, managed by an onsite owner
• Exceptionally equipped and well maintained shop
• Each service member has own Tablet
• OEM Diagnostic equipment or better
• 5 Day work week NO WEEKENDS!

HOW WE TAKE CARE OF OUR PEOPLE

We are progressive on our approach to service, client satisfaction (the highest in Montgomery County) assures that work presented, is work authorized. Employee development is important to us.

• In today’s world we often spend as much time with our co-workers as we do with family, our business is unique in that we offer our staff a home away from home.
• We take pride in our work environment (check the photos of our facility on Facebook), in our integrity, high level of trust with our customers, and in offering the professional atmosphere that you deserve.
• If you wish to learn, develop your skills, enjoy helping people, and solving automotive service challenges then you will find Excluservice is a very rewarding place to be indeed.
• If you are looking for a career, not just a job, we’d love to hear from you, please see the link below.

Experienced only please, thank you, and we wish you well on your journey.

MORE INFORMATION

https://www.bmwexcluservice.com/career-opportunities-technician

A PHONE CALL MAKES IT EASY

• Personal phone calls welcome, just call or text (301)770-1946.
• We’re glad to chat on the phone, invite you in for a meeting, we love to show off our facility
• Sit down over a cup of coffee and talk about your future

We look forward to meeting you!

Cordially,

Stephane and the Excluservice Team!

Job Type: Full-time

EXPERIENCE:

• auto technician: 5 years (Required)

EDUCATION:

• High school or equivalent (Required)

LICENSE:

• Driver’s License with clean driving record (Required)

Job Type: Full-time

Pay: $25.00 – $45.00 per hour

JOB PURPOSE

• To keep a clean, organized and presentable product at all times.
• To pick up and deliver all cars for customers in the service department
• To provide customer support for the Service Consultants and service personnel
• To provide shuttle service to customer(s) when requested

CUSTOMER RESPONSIBILITIES

• Make customers feel welcome by greeting them in a friendly and courteous way and directing them to their desired destinations when parking or retrieving their car.

LOGISTICAL RESPONSIBILITIES

• Maintain safe, neat, and clean work areas. Make sure the physical environment is pleasing to the customers and employees.
• Assist in ensuring the safe and proper utilization of space as defined by Lot Plan.

ONGOING RESPONSIBILITIES

• Dependability and report to work as scheduled including Saturdays if requested. Complete all tasks on schedule; accept accountability, work effectively with other employees and customers, accept change and special tasks as required. Be willing to learn and apply information without excessive resources or time
• Maintain shuttle cleanliness

HIRING SPECIFICATIONS

• Reliable, able to work outdoors in extreme temperatures, friendly and personable, speak, read and write well
• Valid driver’s license, clean driving record and able to pass drug screen.

WORKING RELATIONSHIP

• Report to the Service Manager.
• Work cooperatively and effectively with all departments and employees.

To apply email your resume, please fill out the form below.