Rockville BMW Repair

My 1st visit and very impressed by customer service. My 2008 535 with 80k+ miles threw multiple transmission and engine faults over the weekend, and based on excellent reviews I decided to come to BMW Exclusive service instead of the Dealer. The repair (crankshaft position sensor) was a lot less expensive than worst case scenarios of damaged Mechatronix or gear box. What really impressed me was the detailed information I was sent by email before authorizing the repair, including photos of INPA screens showing the fault codes for my car, with date, milage, rpm etc, and photos of oil leaks, worn bushings and so on. This was so different from the dealers 'give us $$$ and we will fix it' with minimal explanation. Also very impressive was being able to talk with service advisors who actually knew what was going on, which frankly I've never found to be the case with the dealer. The one surprise was that the markup on parts was still 50-100%, possibly a bit less than the dealer, but seriously $93 for a wiper blade set while the exact same OEM part is $43 with shipping - true this included labor, but that's a 5 min job. This is probably the same in every shop, so there's no getting away from it. Bottom line: these guys are great and I'll be back.

I'm a BMW enthusiast who has been coming to Excluservice for years because of their expertise and skilled staff. As a very proficient DIY'er I'm no stranger to working on my own car (I actually like doing it) but there are jobs above my skill level and tasks that I don't have the equipment nor expertise to perform. This is where Stephane and his team shine. He believes that reputation is everything and works hard to keep these five star reviews.

I've been a customer of BMW Excluservice since August 2015. I was referred by a coworker whose family has patronized this business for many years. I can say that the level of customer service is exceptional and much more affordable than going to the BMW dealership. I also appreciate that this shop only deals with authentic parts, which they ship from the BMW factory in Germany. If you're looking for a reliable place to take your BMW, I strongly recommend this place.

The Mayo Clinic of auto shops! These guys are the best. I only trust my baby with them.

I experienced an overheated engine and limp mode. Isaac made time for me the next day. He diagnosed my water pump issue and sent me a picture of the code reference. They were able to finish the work that day, which allowed me to confidently drive to the beach that weekend without worrying about any limp mode events. BMW Excluservice took care of me in a pinch.

I own a X5 2002 with 84,000. miles and it's been a terrific car but lately I was have some troubles and my guy was not able to figure it out, I was ready to give it up until I found this place and so grateful I did. Not only they did a full inspection, fix the problem and what they quoted me was less than what I paid. My car feel like a new car. Great job and thank you. Frank

I am new to the BMW Excluservice family. You were highly recommended by a friend, so I thought I would give you all a try. Although I am not very happy about my unexpected repair expense (no fault of the company) I am very pleased with the overall customer service that was provided. From the service representatives to the techicians, everyone is pleasant, knowledgeable and professional. I look for a place to care for my vehicle as seriously as I look for a health care provider. I will be a returning customer. Thanks for asking about my experience.

Excellent, courteous service.Knowledgable mechanics and staff under the management of a Very knowledgable, sincere, thoughtful and informative,owner.

Great all-around experience with this team. I've used several local independent shops on two different BMWs and Excluservice to be the best. They're particularly willing to take the time and explain any issues as well as the various options (and costs) to address it. Highly recommend.

I am usually skeptical in smaller shops with lower prices, usually it means lower quality service. (You get what you pay for) However I decided to give Excluservice a chance, and I have to say, the attention to detail and the extended knowledge of the technicians really impressed me a lot. I would go back for any additional work that needs to be done with my 2009 BMW E89 Z4. #StevenChanApproved