Rockville BMW Repair

loaner cars available starting february 1st

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5

This is the first review I've ever left because I felt so good about my experience at BMW Excluservice. The service here is excellent and they are honest when they say what needs to be done! After I dropped off my car, Ben offered to get me a ride to the metro station so I could get to class. It's extra service like this that make BMW Excluservice stand out from other places. They also provide a detailed summary of work that should be done along with cost estimates for each particular job. This transparency made me feel at ease as it was my first time going here. Ben also talked to me about what work should be done as soon as possible and what work could wait, which made me feel even better. Having these updates was nice, and they also kept me updated on when the car could be picked up. I'll be taking my car here in the future!

5

This place is great. I've used them on multiple occasions. On one occasion, Eric was very helpful and calm guiding me through the Tow process when my car broke down. The work that was done was excellent and they were thoughtful regarding saving me money. The owner is great and will give honest advice regarding what needs to be fixed now. This is a place that I trust...especially the owner. He won't steer you wrong...period. He's just an honest dude and he's accessible. 5 Stars

5

Excellent. Excellent service and trustworthy. Thank you for the cost savings on the mirroredReply: We are happy that you are happy and look forward to continue assisting you in your BMW service needs.

5

Above and beyond service, they even gave me a ride to the train station. Will skip the dealer and head here from now on.

Thank you Andy for your kind words. Look forward to assisting you in your future BMW Service needs.

- BMW Excluservice
5

Exceptional service. BMW EXCLUSERVICE is truly a sigh of relief. Now that my BMW is out of warranty, I do not trust taking the car to the dealer as past experiences indicate they are trying to get as much money from you as they can. I find that bmw excluserve has genuine mechanics that perform very very well and the company gives me a fair price, not to mention a huge discount recognizing my CCA MEMBERSHIP, ThanksReply: Wow, Thank you for your very kind words. We are happy that you are happy and look forward to assisting you and your BMW service needs!

5

Great care and service. I would tell them that over the period of 25 years, I have not had a disappointing experience with BMW Excluservice. If ever anything was I may had a question about, it was answered and resolved on the spot. The team is polite, efficient and effective. The prices are very reasonable. This company has taken care of my cars for many years...which is why I am Still with them. E.G.Reply: Thank you for your kind words. We enjoy working with you and have enjoyed and will continue to enjoy working with you.

5

Excellent. I like that when inspecting vehicles they send you pictures of items that need attention before performing work (e.g. leaks, or instrument readings diagnosing a problem). Also, when there is a minor problem that can be left for a while, they will tell you, which is great for older BMWs. All of the work I've had done here has been satisfactory.Reply: Thank you for your kind words, we are happy that you are happy!

5

First rate. Excluservice has serviced my 540i for some time. Throughout my my experience over the years, their work has been delivered on time at the price quoted. The staff is knowledgeable and courteous and their work is first rate. Unless you are going to a dealer because your car is under warranty, Excluservice is the only place to have your car worked on.Reply: Thank you for your kind words, we are happy that you are happy.

5

Love how friendly they are. The service was friendly and efficient. They reloaded some Dinan software that was deleted by a software update done by another shop. There are shops closer to me but I will consider using them again.Reply: Thank you for your feedback, we are happy that you are happy!

5

Excellent mechanics. The team over at Excluservice are great. They saved me a lot of money when I first got my BMW, recommending a fix they believed was covered under BMW. They definitely didn't have to do that.They are honest and really know what they are doing. I can't recommend them enough.Reply: Thank you for your kind words, we are happy that you are happy!

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