Rockville BMW Repair

Outstanding. Top notch service and mechanicsReply: Thank you for your kind words, we appreciate your business!

Great service, great staff. Thank you!

Stéphane is one of those guys who will NOT over charge you simply because you own a BMW. Unlike any BMW dealers his price is very affordable, don't get me wrong if you're looking for cheap you will get what you paid for. They're very honest about their prices and they will gladly to educate you about whatever problems that you might have in a way that you will easily understand. I can say his team is the best in town.I used to live close by unfortunately I have moved but if I ever in the area I will definitely go to his shop.

The best. WOWOWOWOW. Best Service Experience EVER! I have a 2006 M5 that two dealerships claimed needed $16K to replace all of the catalytic converters! You have all of my business now and in the future, my friends and family, too! I have owned BMW's for 20 years...best quality service I have ever received.Reply: Thank you very much for your kind words, we are happy that you are happy.

Very knowledgeable. Reliable, friendly and knowledgableReply: Thank you very much for your kind words, we are happy that you are happy.

Great care and service. Great Customer service and quality of work!Reply: Thank you very much for your kind words, we are happy that you are happy.

That was fantastic experience getting my car engine upgrade here. Dinan Stage 2 Performance Engine Software/Boost Upgrade for BMW X6 xDrive35i N4 Engines - this is the service that was performed. This team has done an excellent job, starting from the scheduling - moving appointment to a convenient time frame. Communication was very good. They immediately went through many points inspection and identified some existing problems as well as recommendations for the future fixes. The prices are reasonable, the parts are the best on the market or OEM. All personnel are well trained and are real professionals. That was excellent experience for my car and for me too. I will definitely come back here in the future. Happy cars and happy owners are always coming back.

My 1st visit and very impressed by customer service. My 2008 535 with 80k+ miles threw multiple transmission and engine faults over the weekend, and based on excellent reviews I decided to come to BMW Exclusive service instead of the Dealer. The repair (crankshaft position sensor) was a lot less expensive than worst case scenarios of damaged Mechatronix or gear box. What really impressed me was the detailed information I was sent by email before authorizing the repair, including photos of INPA screens showing the fault codes for my car, with date, milage, rpm etc, and photos of oil leaks, worn bushings and so on. This was so different from the dealers 'give us $$$ and we will fix it' with minimal explanation. Also very impressive was being able to talk with service advisors who actually knew what was going on, which frankly I've never found to be the case with the dealer. The one surprise was that the markup on parts was still 50-100%, possibly a bit less than the dealer, but seriously $93 for a wiper blade set while the exact same OEM part is $43 with shipping - true this included labor, but that's a 5 min job. This is probably the same in every shop, so there's no getting away from it. Bottom line: these guys are great and I'll be back.

I'm a BMW enthusiast who has been coming to Excluservice for years because of their expertise and skilled staff. As a very proficient DIY'er I'm no stranger to working on my own car (I actually like doing it) but there are jobs above my skill level and tasks that I don't have the equipment nor expertise to perform. This is where Stephane and his team shine. He believes that reputation is everything and works hard to keep these five star reviews.

I've been a customer of BMW Excluservice since August 2015. I was referred by a coworker whose family has patronized this business for many years. I can say that the level of customer service is exceptional and much more affordable than going to the BMW dealership. I also appreciate that this shop only deals with authentic parts, which they ship from the BMW factory in Germany. If you're looking for a reliable place to take your BMW, I strongly recommend this place.