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Rockville European Auto Repair

5

going to start off and say Isaac Diaz hands down has got to be the most transparent person I’ve met. He is up front and very honest about everything. None of that “ yeah it’ll be quick service” just to get you to stay. I came in last minute for an oil change he was able to squeeze me in. Doing my oil change they ran into a problem on my 2004 M3 where the previous shop/owner over torque the drain bolt he was honest about it told me they could fix it but not till the next day. Thing was I needed to be out of down and needed to take the M3 the shop foreman said he’d do his best to fix it for me and get me back on the road mind you this was all an hour before they were going to close. They were able to fix it and have be on my way in timely fashion the price was very affordable. The amount of appreciation I have for these guys and the shop is unmeasurable. This experience alone I know these guys care about each customer and take each job with seriousness. Honestly will not take my M3 anywhere anymore.

Hi Jeffry, thank you for your kind words. We are very blessed to have Isaac on our team. We look forward to assisting you in your future service needs.

- Excluservice
5

going to start off and say Isaac Diaz hands down has got to be the most transparent person I’ve met. He is up front and very honest about everything. None of that “ yeah it’ll be quick service” just to get you to stay. I came in last minute for an oil change he was able to squeeze me in. Doing my oil change they ran into a problem on my 2004 M3 where the previous shop/owner over torque the drain bolt he was honest about it told me they could fix it but not till the next day. Thing was I needed to be out of down and needed to take the M3 the shop foreman said he’d do his best to fix it for me and get me back on the road mind you this was all an hour before they were going to close. They were able to fix it and have be on my way in timely fashion the price was very affordable. The amount of appreciation I have for these guys and the shop is unmeasurable. This experience alone I know these guys care about each customer and take each job with seriousness. Honestly will not take my M3 anywhere anymore.

Hi Jeffry, thank you for your kind words. We are very blessed to have Isaac on our team. We look forward to assisting you in your future service needs.

- Excluservice
5

Great costumer service, clean and organized shop and I trust their professionals are really knowledgeable and well trained to take care of my ford, I used excluservice for a few times and they always finish the service in timely fashion. Also, the price is really fair for the quality of service that they provide.

Thank you for your kind words, we are happy that you are happy!

- Excluservice
5

Thank you for rating your experience with us. If there’s anything we can do to improve please let us know.

- Excluservice
5

Gret work at a reasonable price

Thank you for your review of your experience with us. If there is anything we can improve on, please let us know.

- Excluservice
5

THIS IS THE SECOND TIME I HAD TO BRING MY BMW IN FOR IMPORTANT SERVICE. I AM IMPRESSED WITH THE THOROUGH CHECKING OUT OF THE CAR EVERYTIME I BRING IT IN. THE WORK AREA IS ALWAYS CLEAN AND THE SERVICE PEOPLE ARE KNOWLEDGEABLE AND ALWAYS EXPLAIN CAREFULLY WHAT THEY ARE GOING TO DO AND WHY IT HAS TO BE DONE. MY CAR IS AN OLDER MODEL AND I WISH TO KEEP DRIVING IT FOR A WHILE LONGER. AS A RETIRED PERSON I NEED TO MAKE EVERY DOLLAR COUNT. I FEEL SECURE IN THE KNOWLEDGE THAT YOUR REPAIR SHOP WILL DO ONLY WHAT NEEDS TO BE DONE. IT IS GOOD TO KNOW THAT YOU CAN TRUST A REPAIR SHOP WHEN YOUR CAR NEEDS WORK. THANKS AGAIN FOR SERVICING MY CAR SO CAREFULLY.

Thank you for rating us. We are happy that you are happy!

- Excluservice
5

It’s very reassuring to have experienced auto service people on whom you can rely. The excluservice staff has maintained my BMW in an honest and reliable manner. They fix any problems, and never urge me to make any unnecessary repairs. I give them my highest recommendation

Thank you for your kind words. I will share this with my team at our weekly meeting. We look forward to assisting you with your future service needs.

- Excluservice
5

Friendly staff. High quality work at a much more reasonable rate than quoted at dealership. Easy to make appointments. Work completed in a timely manner.

Thank you for your kind words. We are happy that you are happy and look forward to assisting you with your future service needs.

- Excluservice
5

Great experience. Isaac was easygoing and helpful. I like how I didn't feel pressured with "upselling" tactics like you get at a dealer. They notified me on what they thought my car needed and I chose which services I wanted and wasn't hassled about denying the one's I didn't. Mechanics did a great job. I will definitely consider calling them for any other services I can't do/ am too lazy to do on my own!

Thank you for your kind words. We look forward to assisting you with your future service needs.

- Excluservice
5

Took my 128 here a few weeks back and realized I have not reviewed Excluservice before. In the world of auto repair they are a breath of fresh air. Honest high quality work at fair price. It’s not cheap but maintaining BMWs are not cheap. They balance quality at a fair appropriate price. I have taken 2 different BMWs for several years and they are where I will always go. Beats the work and price of any dealers.

Joe, thank you for your kind words. We are happy that you are happy and look forward to continuing our business relationship.

- Excluservice
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