Rockville BMW Repair

My 2008 X5 water pump failed and I had it towed to BMW Excluservice. Being relatively new to the area, it is sometimes difficult to find a repair shop you can trust. From start to finish the professionals at BMW Excluservice repaired my vehicle and went beyond my expectations. The communication while the process was being completed was spot on and they did not try sell me any unneeded repairs. I have been in the Automotive field for over 40 years and was a mechanic myself so I know when the integrity and honesty is intact. I highly recommended this automotive team to my family and friends.

Outstanding. BMW Excluservice did an excellent job with the engine repairs on our 2008 X5. Their quality of work and customer service was exceptional. They did not try to sell any unneeded repairs and there were no additional costs to the estimate. I highly recommend BMW Excluservice to my family and friends to have their vehicles service. Honesty and integrity go a long way.Reply: Thank you for your kind words, we are happy that you are happy and look forward to assisting you with your future service needs.

Class Act. Everyone is courteous and helpful and will answer your questions. I like that you get electronic statements with photos of what they've worked on

Exceptional experience well outside what typically is available in the automotive service industry.

First visit and my X 5 is handling like it got out of the factory yesterday thanks to Hugh Smith. This shop is very professional, Eric and Kathryn are very knowledgeable host .Quality is never cheap but trust is invaluable.Got the pleasure meeting le patron Stephane and can say his passion is well express by his employees great team

Love how friendly they are. Having been pleased going to my BMW dealer my entire car service life, I tried BMW Excluservice, and it was exceptional, and exceeded my expectations. They were friendly, informative, patience, and helpful from check-in to completion/returning my keys.Reply: Thank you so much for your kind words, we are happy that you are happy!

Excellent experience and customer service. I have an older car and Stephane was honest and thorough when explaining my options to keep my car running. My car feels great, and while I still need some work I will be bringing it back to BMWExcluservice. Very good work. I am very satisfied.

I was very pleased with my experience at BMW Excluservice. They conducted by far the most comprehensive Pre-Purchase Inspection I have ever seen - it was as thorough as a home inspection including a detailed report and pictures. Jim was a very knowledgeable mechanic and provided excellent insight and advice on the car and the owner Stephane ensures that customer service is excellent. The shop identified a few issues that needed resolution, they took my car to get its safety inspection certificate and then I was on my way.

Car 2011 M3- This is a stand up shop with great employees from the front desk receptionist, mechanics in the back all the way to the owner of the shop. First time "2015" having some insurance work done and my car came back perfect and in a timley manner. Stephane was straight up with me and help me get all parts replaced even though adjusters were giving me a hard time. Fast foward 2 years Feb. 6 2017. I remember this shop being a Dinan approved shop and decided to inquirer about some Dinan parts and Tune. After speaking with Stephane he told me about a deal they had that I couldn't pass up. After doing some research I made an appointment and got some work done and couldn't be any happier. BMW Excluservice- at no charge did a full inspection informing me about a few issues my car had that the dealership that I had just came from did not advise me of most likely because the car was still under warranty for a few more weeks and after that I will be paying out of pocket. Athough I like to do my work on my own I will be switching over to using this Indy shop for my BMW needs... thanks again BMW Exclu. C.Smith.

Very knowledgeable. Very knowledgeable team, excellent work, excellent customer care, fair pricingReply: Thank you for your kind words, we are happy that you are happy!