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Rockville European Auto Repair

5

My wife and II have been customers of BMW Excluservice for 20 years during which time they have done lots of work for us on four different cars. I even bought my last car -slightly used-through BMW Excluservice. They represent a competent, honest and fair priced repair service. We Have rarely found this combination in a BMW dealership. I would give them 4 to 5 stars. The only negative is the outside car rental service they use. Paul Dragoumis

5

My wife and II have been customers of Excluservice for 20 years during which time they have done lots of work for us on four different cars. I even bought my last car -slightly used-through Excluservice. They represent a competent, honest and fair priced repair service. We Have rarely found this combination in a BMW dealership. I would give them 4 to 5 stars.The only negative is the outside car rental service they use.Paul Dragoumis

Thank you for your kind words, we are happy that you are happy.

- Excluservice
5

Great shop. I do most of the work on my 330i myself, but for the things I just can't do, I wouldn't look anywhere else. Pricey, but you get what you pay for.

Thank you for your kind words. We are happy that you are happy! We are always happy to help DIYers…Thank you for your kind words. We are happy that you are happy! We are always happy to help DIYers tackle jobs that they need help with.

- Excluservice
5

Fantastic experience getting my car fixed here. They immediately identified the problem and fixed my car the same day. I will come back here in the future, great experience.

5

Incredible service. Great work.

Thank you for your kind words, it our pleasure to serve you.

- Excluservice
5

The owner had written an article in the local BMW Car Club Magazine in reference to this particular job so I knew they would be well versed in the intricacies of the job. I had called to ask about this particular service and they asked me why I wanted to have it done. I said to him that I had read about the article and wanted to have it done. He asked if I was having any particular issue with the car, his concern was he didn't want to go through and charge me for a job that wouldn't fix a problem that I was having. So we talked for a little while about what I was experiencing with the car. Based on that conversation he agreed that a cleaning may address those concerns but to bring it in so we could confirm it. He told me that checking it would be included in the price of the job since certain parts had to be removed to do the job anyways. So, we set up an appointment to have them look at the car. I showed up and the folks at the front desk greeted me and got all my information and the information of the car. This process was very thorough, most independent shops don't do this, I appreciate all the detail that goes into it. After about 45 minutes they walked me out into the shop (again most shops don't let you go into the shop). I couldn't believe how clean the floor was. The shop foreman showed me on a screen the inside of the "intake ports?" They had a camera called a "boroscope?". Again I couldn't believe an independent shop would have such a device. But we could see as clear as day the excessive carbon buildup. So they gave me a ride to work (again another cool perk!) performed the repairs on the car. I told them it would be hard to get a hold of me as I would be in meetings all day. They asked me if I had a cell phone and if I could receive text messages (Wow, Seriously? the dealer doesn't even do that). So throughout the day I would receive these little notes on my cell phone keeping me up to date of what was going on. At the end of the day they came by to pick me up. When I came in they showed me some pictures of the process as well as a before and after pictures of the actual job. They even emailed them to me so I could have a record of it. I couldn't wait to get into the car and drive it and what a difference it made. That weekend I took a drive through the Shenendoahs just to enjoy the car. I hope I don't have to see them again soon but I will not go anywhere else.

5

Customer Service of Excluservice was impressive to the extent that made me write my first review ever. I can never think of taking my BMW anywhere but to these guys for service. I had a terrible experience with three different dealers at different times, worst one was with BMW of Fairfax where they diagnosed my car with one of the computers malfunctioning and draining the battery of my car which other dealers (Passport BMW and BMW of Annapolis) denied to be the problem. I finally did my research and found Excluservice, called them and spoke with Stephane, who spent 20-25 minutes with me discussing the issues I was facing with my car. I was surprised with the knowledge and professionalism I met with on the phone as a first time caller. I set up an appointment with him, at the appointment he drove my car, spent one hour with me pin pointing all the problems and the possible solutions (BMW dealers do not do that). Excluservice gave me a peace of mind that my car will be in good hands if it needs any kind of service. Weather your BMW needs a tylenol or a major surgery, Excluservice are the ones who can take care of your BMW with 100% results. :)

5

Excellent, courteous service. Knowledgable mechanics and staff under the management of a Very knowledgable, sincere, thoughtful and informative, owner.

It is our pleasure to serve you. Thank you for your kind remarks.

- Excluservice
5

t's hard to find a mechanic shop that won't screw you over. I have finally found a place that I can take my car to and have some peace of mind. They've worked on every BMW I've had. A 2014 BMW 320i xDrive, a 2013 BMW 328i Convertible, a 2013 M3, and a 2011 BMW X5. The will continue to get my business! You're not going to find another place that gives you such peace of mind.

5

I am usually skeptical in smaller shops with lower prices, usually it means lower quality service. (You get what you pay for) However I decided to give Excluservice a chance, and I have to say, the attention to detail and the extended knowledge of the technicians really impressed me a lot. I would go back for any additional work that needs to be done with my 2009 BMW E89 Z4. #StevenChanApproved

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