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Rockville European Auto Repair

5

BMW Excluservice is the only place that I will take my 2006 BMW M5 to for any service! I have tried other shops to service my car (including BMW dealers) and the end result is the same, nothing but disappointment. BMW Excluservice's staff is amazing, knowledgeable, and their customer service is top notch. Their prices are also great!

5

I have been taking my car to BMW Excluservice since my car went out of warranty with the dealership. My 2007 BMW 335i has been in the shop for everything from suspension work, body work, and basic maintenance. The shop is very clean, the techs are just as good if not better than dealership techs, and the management is very friendly and supportive. If something isn't done right, they'll make sure it's done right, as if your car is their car too. I have recommended this shop to many of my friends and all have had nothing but good things to say. They have been working with BMWs since 1984 and know how to work on not only the vintage BMWs but as well as the moderns ones. They recently started working on Minis as well.

5

This is my follow up review to earlier comments on a previous Excluservice posting. After my first review, I was immediately contacted by Stephane to discuss my issues. After explaining the background and current situation, he offered a solution to my issue that resolved my previous concerns to my complete satisfaction. His immediate response back to my note, willingness to address the issue head-on, was a positive demonstration for me to give them a second opportunity to earn my business. In short, he has and I will also note the repairs made to my car greatly restored the original feel and drivability; yes, it is a 2001 BMW with ~140k miles on it but it's still a great drive. Thanks again Stephane and the technicians at Excluservice! I am solidly back in your camp!

5

Amazing service and people. I went in to just have my extra winter tire set put on the car and take off my all season wheels (due to bends). I thought it was just going to be a matter of taking off the current ones and replacing it with the extra set I had, a quick 10 minutes process. Instead, Stephane took my winter tires and made sure that they were Road Force balanced first before even putting them on my car. I asked other shops what they charged for the service and I was quoted anywhere from $40-$80. And this is ONLY to take off the wheels and put on my extra set. Stephane went above and beyond, by offering to balance my tires first, something that no other shop even mentioned. Great care and attention to your car's needs. Would definitely recommend!

5

Excluservice is the only place that I will take my 2006 BMW M5 to for any service! I have tried other shops to service my car (including BMW dealers) and the end result is the same, nothing but disappointment. Excluservice's staff is amazing, knowledgeable, and their customer service is top notch. Their prices are also great!

5

Bought a 2008 335xi. Had them do an inspection based on Certified Pro Owned tests done by BMW. They gave me a complete understanding of everything that needed to be done to my car. I was only in Rockville for the day so I had to take the car home to Pittsburgh. My mechanic up here confirmed everything on the inspection. Had them install a Dinan Stage 1 software upgrade to my ECU. There were some technical difficulties but they stuck with it until the upgrade was complete.

5

Excellent service knowledgeable staff. Highly recommend!

5

I have a rusting '88 325iX that I buy again in repair bills every year, but I won't get rid of it despite what my wife says. Stefan and Oscar are both awesome to work with and the shop really does work with you to only do what is needed and at a fair price. I have never ever felt that they were taking advantage of me. They also handle newer BMWs just fine as well; my wife's 2006 325xi wagon has been in for routine maintenance with never an issue.As one other commenter mentioned, sometimes the work takes longer than expected. I definitely had that problem once, but on another occasion they bumped my car to the front of the queue due to a personal time crunch. I think it all works out and I'd rather have them do the work slowly and methodically rather than having to bring the car back because something was overlooked.As a bonus they have a discount for BMW CCA members, and you can get an additional couple percent off if you write them a check as opposed to paying with a credit card.Given the horrendous labor rate at the dealers and the hit-or-miss nature of other independents in the area, I can't recommend Excluservice enough.

5

I have a rusting '88 325iX that I buy again in repair bills every year, but I won't get rid of it despite what my wife says. Stefan and Oscar are both awesome to work with and the shop really does work with you to only do what is needed and at a fair price. I have never ever felt that they were taking advantage of me. They also handle newer BMWs just fine as well; my wife's 2006 325xi wagon has been in for routine maintenance with never an issue. As one other commenter mentioned, sometimes the work takes longer than expected. I definitely had that problem once, but on another occasion they bumped my car to the front of the queue due to a personal time crunch. I think it all works out and I'd rather have them do the work slowly and methodically rather than having to bring the car back because something was overlooked. As a bonus they have a discount for BMW CCA members, and you can get an additional couple percent off if you write them a check as opposed to paying with a credit card. Given the horrendous labor rate at the dealers and the hit-or-miss nature of other independents in the area, I can't recommend BMW Excluservice enough.

5

I've taken my beloved M3s to these guys on numerous occasions, to include an engine swap in my AAW S/C 2002. Great service, always answer questions clearly and logically. They also recently sold a car for me on consignment, greatly reducing the effort and time I would have had to spend and got a fantastic price for it. Stephane, the GM, is a fantastic, no BS guy. ++js;

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