This is my follow up review to earlier comments on a previous BMW excluservice posting. After my first review, I was immediately contacted by Stephane to discuss my issues. After explaining the background and current situation, he offered a solution to my issue that resolved my previous concerns to my complete satisfaction. His immediate response back to my note, willingness to address the issue head-on, was a positive demonstration for me to give them a second opportunity to earn my business. In short, he has and I will also note the repairs made to my car greatly restored the original feel and drivability; yes, it is a 2001 BMW with ~140k miles on it but it's still a great drive. Thanks again Stephane and the technicians at BMW Excluservice! I am solidly back in your camp!