Try and imagine being in your neighborhood and living next to one your closest friends whom you've been friends with for a long time. One day, you find out that he is a mechanic who always seems to be doing some kind of work in his garage. You just so happen to need some work done to your own vehicle. You ask him for a favor to work on your vehicle and you pay him generously but at the same time you don't your bank in doing so, and your vehicle is returned to you better than ever with the work being completely trusted.Well this is the type of experience that I received and I'm sure that everyone has received by being a customer at Excluservice in Rockville, Maryland. My E46 BMW M3 was down and out for 1.5 years and it has been from shop to shop and nobody has been able to pinpoint what was wrong with my car until I brought it to Excluservice. Within a day it was up and running and by the end of the week they had it fully ready to go with everything I wanted completed to it. Of course they advised me on additional things that needed to be done listed in priority from most important to least, but there was no pressure in doing anything else that I wanted to do.The prices on parts and labor were more than considerate, the profesional customer service was stellar, they weren't shady or hiding from the distance between me and them, (I'm in California by the way), and they definitely guarantee their work. Stephane and Isaac were definitely showing me their "A" game when they were working with me, and it's not like I'm a big breasted lady either, they were genuinely concerned in taking care of me as a customer and my car.The warranty on the work, and the customer service alone are the only reasons that I need to know that the next time I need help with my car, it will definitely be at Excluservice.I hope this helps anyone consdering this shop. My advice to you is not to wait to fix your car because you don't have the money, excluservice has a payment options that they can discuss with you, and also not to waste your time on any other rinky dink shop that says can fix your car because more than likely they won't be able to, or at least they won't be able to at the level Excluservice will. Believe me, you will not be disappointed. Also last but not least, as an active duty military member, I salute the fine group of people who work here, you all definitely lifted a burden off of my shoulders and I have that to thank you.