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Rockville European Auto Repair

5

As a 25 year BMW enthusiast I believe that Excluservice is a great independent BMW shop with excellent service advisors and technicians. Whether you need routine maintenance, major repairs, a pre-purchase inspection or help selling your car you can always count on the team at Excluservice.

5

I've had a few BMW's over the years and recently purchased a 2003 BMW M3 6MT. After a recommendation from a friend who also owns an E46 M3 I took my car to BMW Excluservice to inspect the car for any problems as well as change the oil, coolant, brake fluid, etc. Before I even brought in my car, Stephane, the owner, spent a considerable amount of time with me on the phone on at least 2 occasions discussing what things we should and shouldn't do and what was not really necessary so I could save some money. Once the car was in there Stephane, as well as David, made sure to follow up with me promptly when they said they would and provided excellent customer service. The customer service and work done at BMW Excluservice was top notch and very professional. I am not sure why others have had poor experiences because mine could not have been any better. Stephane made sure to take the time to go over everything with me about the car and never tried to shove unnecessary services or products down my throat. When the time comes I will definitely use them again.

5

I've had a few BMW's over the years and recently purchased a 2003 BMW M3 6MT. After a recommendation from a friend who also owns an E46 M3 I took my car to BMW Excluservice to inspect the car for any problems as well as change the oil, coolant, brake fluid, etc. Before I even brought in my car, Stephane, the owner, spent a considerable amount of time with me on the phone on at least 2 occasions discussing what things we should and shouldn't do and what was not really necessary so I could save some money. Once the car was in there Stephane, as well as David, made sure to follow up with me promptly when they said they would and provided excellent customer service. The customer service and work done at BMW Excluservice was top notch and very professional. Stephane made sure to take the time to go over everything with me about the car and never tried to shove unnecessary services or products down my throat. When the time comes I will definitely use them again.

5

I am sad to read so many critical and negative reviews of this shop. I have had my car serviced here for four years and have nothing but praise for their work and customer service. The staff is very knowledgeable about all things BMW and have always quickly and accurately diagnosed any problem with my car -- luckily there have been very few repairs over the years. They host BMW car shows for charity and the head of the repair shop, Stefan, is extremely professional and responsive to any request or question. It is my impression that their prices are less than BMW Rockville.

5

Try and imagine being in your neighborhood and living next to one your closest friends whom you've been friends with for a long time. One day, you find out that he is a mechanic who always seems to be doing some kind of work in his garage. You just so happen to need some work done to your own vehicle. You ask him for a favor to work on your vehicle and you pay him generously but at the same time you don't your bank in doing so, and your vehicle is returned to you better than ever with the work being completely trusted.Well this is the type of experience that I received and I'm sure that everyone has received by being a customer at Excluservice in Rockville, Maryland. My E46 BMW M3 was down and out for 1.5 years and it has been from shop to shop and nobody has been able to pinpoint what was wrong with my car until I brought it to Excluservice. Within a day it was up and running and by the end of the week they had it fully ready to go with everything I wanted completed to it. Of course they advised me on additional things that needed to be done listed in priority from most important to least, but there was no pressure in doing anything else that I wanted to do.The prices on parts and labor were more than considerate, the profesional customer service was stellar, they weren't shady or hiding from the distance between me and them, (I'm in California by the way), and they definitely guarantee their work. Stephane and Isaac were definitely showing me their "A" game when they were working with me, and it's not like I'm a big breasted lady either, they were genuinely concerned in taking care of me as a customer and my car.The warranty on the work, and the customer service alone are the only reasons that I need to know that the next time I need help with my car, it will definitely be at Excluservice.I hope this helps anyone consdering this shop. My advice to you is not to wait to fix your car because you don't have the money, excluservice has a payment options that they can discuss with you, and also not to waste your time on any other rinky dink shop that says can fix your car because more than likely they won't be able to, or at least they won't be able to at the level Excluservice will. Believe me, you will not be disappointed. Also last but not least, as an active duty military member, I salute the fine group of people who work here, you all definitely lifted a burden off of my shoulders and I have that to thank you.

5

I've been dealing with Excluservice for nearly 30 yrs. Shops like this you can count on one hand from the Mississippi to the Atlantic. Your BMW will get the service it deserves and at the right price. Mike Cecchini, Bethesda, Md.

5

Always a great experience @ Excluservice! David and Issac are awesome guys to have at the front desk. Always kind and courteous. STILL my #1 place to service my BMW!

5

This is my follow up review to earlier comments on a previous BMW excluservice posting. After my first review, I was immediately contacted by Stephane to discuss my issues. After explaining the background and current situation, he offered a solution to my issue that resolved my previous concerns to my complete satisfaction. His immediate response back to my note, willingness to address the issue head-on, was a positive demonstration for me to give them a second opportunity to earn my business. In short, he has and I will also note the repairs made to my car greatly restored the original feel and drivability; yes, it is a 2001 BMW with ~140k miles on it but it's still a great drive. Thanks again Stephane and the technicians at BMW Excluservice! I am solidly back in your camp!

We apologize for our prior error and appreciate you giving us an opportunity to make it right and are very happy to see that you were satisfied with the final results. Kind regards, Stephane Grabina

- Excluservice
5

Had my X5 in for service after 100K. They have serviced two of my cars and I have always been satisfied with their work. The quality of the service was just as good as always. Yes, they're expensive, but so is a new car. I plan to go another 100K with my X5 and will continue to use these guys.I was told about all of their recommendations clearly and in advance. There was no pressure to have all or anything done.

5

Always a great experience @ BMW Excluservice! David and Issac are awesome guys to have at the front desk. Always kind and courteous. STILL my #1 place to service my BMW!

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